Community analytics

Read how your community is doing — members, activity and engagement, growth and onboarding, top and unanswered posts, and which members are at risk.

Analytics shows how your community is growing and how active it is, and points out what needs attention: posts nobody answered, new members who never started, regulars going quiet. Check it weekly to see what's working and who needs a nudge.

Open Settings → Analytics. There are four tabs: Overview, Growth, Content and Members.

Before you start

• Be an admin, or hold the right permission. View analytics in roles shows all four tabs.

Choosing the period

Every tab has a period picker: Last day, Last week, Last month, Last quarter, Last year or a Custom Range — plus All time on Overview, Content and Members, where it's the default. Figures for a set period are compared with the previous period of the same length.

Overview

Figure	Meaning
Members	Approved members
New members	Joined in the period
Active members	Did anything in the period
Engagement rate	Active members out of all members
Posts, Comments	Published in the period

Below them: daily, weekly and monthly active members (DAU, WAU, MAU), reactions, post views and members who left.

Overview also raises alerts, for example:

• posts without a reply for over 24 hours,
• new members who joined this week but haven't done anything yet,
• a drop in content activity against the previous period.

Growth

• New members and Active members over time.
• Invites — members who joined through an invite link, and referred members in total.
• Onboarding funnel (all time) — how many members completed their profile, made a first reaction, a first comment, a first post, and finished the checklist.

Content

Follows the channel you're in.

• Posts without a reply — reply to them before the author gives up.
• Top posts — by reactions, comments and views.
• Activity by hour (UTC) — when your members are around, useful for timing posts and lives.

Members

Members are sorted into segments:

Segment	Who's in it
Core	Active on 3 or more days in the last week
Regular	Did something within the last two weeks
At risk	Was active, but activity dropped to less than half of the week before
Dormant	No actions or post views for 14+ days
New, inactive	Joined this week and hasn't done anything yet — worth a welcome

Click a segment to list its members, with their posts, stories, comments, reactions, post views, streak, points and when they were last active. Sort by any of those figures.

Things worth knowing

• There's no export. Analytics are read on screen only.
• Times in Activity by hour are UTC, not your local time.