Community emails & signup notifications
The emails your community sends carry your name, logo and reply-to address — and you get an email when someone joins.
The emails your community sends its members — the signup confirmation code, the resend, password reset, an approval or a decline, licence notices — carry your community's brand, not ESTAGE's, and replies come to you. Set it up once when you launch, so members recognise your mail from the first signup code.
You'll find it in Settings → Community Settings → General Settings, in the Sign-up & email branding section.
Before you start
- You need the Name, about & branding permission (the community owner has it) — see Community roles & permissions.
What changes
- Your name beside the sender, so the mail is recognisable in the inbox before the subject line is read.
- Your logo in the message — an image or a text logo, whichever you set.
- Your support address as Reply-To, so replies reach the person who can actually answer them.
- No "ESTAGE" left in the body — the sign-off is the community's.
Set it in the Sign-up & email branding section: the Support / reply-to email field and the Email branding block (Edit → logo image or logo text). The sender name is the Community name from the same tab — see General settings.
Note
Nothing to verify, no DNS setup: the display name, the logo and the Reply-To change on their own,
and the mail goes out from an ESTAGE address. If your project has a verified
sending address, these emails go out from that address instead — see
System emails, where you can also change how each one looks. For a
mailbox that receives mail, like support@yourdomain.com, see
Email on your domain.
You get told when someone joins
When a signup is confirmed, the project owner gets an email about it: name, email, phone, when it happened, which community, and whether this is a brand-new ESTAGE account or an existing user joining you.
- It's sent when the code is confirmed, not when the form is submitted — so you're reading about people who actually arrived.
- If your community approves members manually, the mail says the person is waiting on you — in the subject, in the details, and at the end — and points you at the Members tab where you approve them. If they're already in, it says that instead.
- It carries the community's logo, name, and colours too.
- Running several communities? The subject carries the project's name ("New signup in …"), so you can tell them apart in the inbox list.
Things worth knowing
- No support address set? Replies still reach someone — ESTAGE falls back: your project's Business Details address first, then your account email.
- No sender name? It falls back from the community name to the registered business name, then the project name.
- A support field containing something that isn't an email (a link, a whole paragraph — it happens) is ignored, and the fallbacks above apply.