Subscriptions
One list of everything you're billed for monthly — Dedicated Cloud, Analytics and Web app servers across all your projects — and what cancelling each one does.
Subscriptions is one list of everything you're billed for monthly, across all your projects. Add-ons like Dedicated Cloud are switched on inside a project, so without this list you'd have to remember which project a charge belongs to before you could see or stop it.
Find it under Settings → Subscriptions in your account settings. Your ESTAGE plan itself is managed under Billing & invoices.
Reading the list
The top card shows your Total per month and how many subscriptions there are, with how many are ending. Below it, subscriptions are grouped: anything on your account first, under Your account, then one section per project — select a project's name to open it.
| Subscription | What it is |
|---|---|
| Dedicated Cloud | A project's backend: database, auth, storage and functions — see Dedicated Cloud |
| Analytics | Site analytics for a project, with Session replay if you added it, and how many visitors of the period's cap you've used — see Insights |
| Web app server | The server running one web app in a project; a project with several web apps has one per app — see Web apps |
Each row shows its plan, its monthly price, and a status:
| Status | What it means |
|---|---|
| Active | Running, and renews on the date shown |
| Cancelling | Cancelled; it keeps running until the date shown, then ends |
| Past due | The last payment failed |
| Paused | Not running; paid through the date shown |
| Limit reached | Analytics hit its visitor cap for the period: tracking stops, but it is still billed |
| Ended | Finished; it won't renew |
Manage opens the subscription's own settings inside the project.
Cancelling a subscription
- Select Cancel on the row.
- Read what happens — it differs by subscription, see below — and select Cancel subscription. Keep it closes the window without changes.
The row changes to Cancelling and says what happens next, and by when.
| Subscription | After you cancel |
|---|---|
| Dedicated Cloud | The backend keeps running until the end of the period you've paid for. 7 days later it is deleted with all of its data — database, users and files — unless you resume. A copy of the database is kept for 30 days |
| Analytics | Tracking continues until the end of the paid period, then stops. Data already collected stays. An unpaid (past-due or paused) subscription ends at once |
| Web app server | It keeps running until the end of the paid period, then pauses. The remaining time isn't refunded. Your files are kept, and you can resubscribe any time |
Taking a cancellation back
A Dedicated Cloud or Web app server row that is Cancelling has a Keep it button. Select it and the subscription renews as usual. Analytics has no Keep it button here.
Things worth knowing
- Dedicated Cloud is the one with a deadline. Its data is deleted 7 days after the paid period ends. Resume before then if you change your mind.
- If part of the list can't load, the page says so. A missing row then means "couldn't check", not "not subscribed" — reload before you rely on it.