# Transfer a project to another account

> Give a project you built to someone else, for example the client it was made for. They become the owner, and you stay in the project as an Admin.

Source: https://support.estage.com/transfer-a-project-to-another-account
Part of the ESTAGE Support help center (https://support.estage.com). Full knowledge base: https://support.estage.com/llms-full.txt

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A transfer moves ownership of a whole project to another ESTAGE account. The new owner gets the
project, its CRM, products and community, and takes over its paid add-ons on their own card.
Nothing changes until they accept, and you can withdraw the offer until then.

Only the project owner can start a transfer.

## Before you start

The new owner has to be a **member of the project** first. If they aren't, invite them under
[Members](https://support.estage.com/project-settings-members) and wait until they accept the invitation. Any role works; they become the owner
anyway.

## Offer the project

1. Open **Settings → General** and find **Transfer ownership** (or search for *Transfer*).
2. Under **New owner**, pick the member.
3. Add a note if you like. It is shown to them in the email.
4. Check the list of what moves (below), then click **Offer the project** and confirm.

They get an email with a link and have **7 days** to accept. While the offer is open, the card
shows who it went to and a **Withdraw the offer** button. If they decline or the offer
expires, the card says so and you can offer the project again.

## Accept a project

When someone offers you a project, open the link in the email (you need to be signed in to the
account the offer was sent to). The page shows:

- who is giving you the project, and their note,
- the paid add-ons you would take over, what each costs and the date your card is first charged,
- a choice of card when there are paid add-ons. Pick a saved card or add a new one.

Click **Accept the project** to become the owner, or **Decline**. After accepting, **Open the
project** takes you straight into it.

## What moves to the new owner

- **The project**: every app, page, file, version and chat history. It appears in the new owner's
  project list.
- **The CRM, products and community** of the project.
- **Paid add-ons**: [Dedicated Cloud](https://support.estage.com/cloud), the
  [web app](https://support.estage.com/platform-web-apps) server and the Insights plan. Each one
  moves to the new owner's card and keeps running without a break. The new owner is first charged
  on the date the period the previous owner already paid for ends, so nobody pays twice. The
  previous owner's subscription ends with no refund and no extra charge.

The previous owner stays in the project with the **Admin** role. The new owner can change that
role or remove them under Members.

## What stays where it is

- **Domains** stay with the account that bought or connected them and keep serving the site.
  To move a domain to the new owner's account, contact support.
- **Connected accounts** — payment gateways, app store keys, connectors, email services and
  similar — stay connected as they are. If they belong to the previous owner, the new owner
  should replace them with their own in Settings.

## When a transfer can't start

The card tells you when something has to be fixed first:

- **A payment for a paid add-on failed.** Update the card under **Account → Billing** so the
  invoice is paid, then transfer.
- **A web app is billed through an older ESTAGE plan.** That plan can't move to another account.
  Contact support to move it first.

> **Note**
>
> - A transfer can't be undone by the previous owner alone. To get the project back, the new
>   owner has to transfer it back.
> - To hand over only the code without the project, use
>   [Export your project's code](https://support.estage.com/export-your-project-s-code) instead.