# Live Chat

> A real-time chat on your page — guest sign-in, presence counter, emoji, message history.

Source: https://support.estage.com/elements-live-chat
Part of the ESTAGE Support help center (https://support.estage.com). Full knowledge base: https://support.estage.com/llms-full.txt

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A **Live Chat** widget puts a real-time room on any page — visitors talk to each other live.
Great for events, communities, and alongside a [live stream](https://support.estage.com/live) (that combo is a
[webinar](https://support.estage.com/live#webinars--stream--chat-together)).

## How to trigger it

- *"add a live chat"*
- **/add Live Chat** in the `/` slash menu

Genesis adds the ready-made chat block, which also creates the chat room, and places it where
you ask.

## What visitors get

1. **Join with a name + email** — no password, no account creation. The session survives
   page reloads.
2. The chat shows:
   - A live **"N online"** presence counter
   - **Message history** (the latest 150 messages render; the rest are kept)
   - A composer with an **emoji picker** and a 500-character limit
   - Auto-scroll pinned to the newest message
3. Their own messages are highlighted; a **Sign out** lets them rejoin under another name.

## Managing the room

Select the chat in the preview to see its **Live Chat** panel: the room name and a **Chat
Status** button that switches between **Open** and **Closed**. Close the room when the event's over — visitors see the chat as closed instead of an
empty room.

If the chat came from a [Syndicate block](https://support.estage.com/elements-syndicate), the room is managed by
the block's publisher and your panel is read-only.

## Notes

- **One chat per page.** Different pages can each have their own room.
- **Not an AI chatbot.** Visitors talk to each other here. For an AI assistant that answers
  visitors, turn on the chat bubble in the AI assistant settings — see
  [AI assistant](https://support.estage.com/ai-assistant).
- The chat inherits your site's theme colors automatically.
- Honest limits: no moderation tools (mute/ban), no replies/threads, no file uploads, no
  typing indicators, no message editing. It's a deliberately lightweight event chat.