# Community emails & signup notifications

> The emails your community sends carry your name, logo and reply-to address — and you get an email when someone joins.

Source: https://support.estage.com/community-email-branding
Part of the ESTAGE Support help center (https://support.estage.com). Full knowledge base: https://support.estage.com/llms-full.txt

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The emails your community sends its members — the signup confirmation code, the resend, password
reset, an approval or a decline, licence notices — carry your community's brand, not ESTAGE's, and
replies come to you. Set it up once when you launch, so members recognise your mail from the first
signup code.

You'll find it in **Settings → Community Settings → General Settings**, in the **Sign-up & email
branding** section.

## Before you start

- You need the **Name, about & branding** permission (the community owner has it) — see
  [Community roles & permissions](https://support.estage.com/community-roles).

## What changes

- **Your name beside the sender**, so the mail is recognisable in the inbox before the subject line
  is read.
- **Your logo in the message** — an image or a text logo, whichever you set.
- **Your support address as Reply-To**, so replies reach the person who can actually answer them.
- **No "ESTAGE" left in the body** — the sign-off is the community's.

Set it in the **Sign-up & email branding** section: the **Support / reply-to email** field and the
**Email branding** block (**Edit** → logo image or logo text). The sender name is the **Community name** from the same tab —
see [General settings](https://support.estage.com/community-general-settings).

> **Note**
>
> Nothing to verify, no DNS setup: the display name, the logo and the Reply-To change on their own,
> and the mail goes out from an ESTAGE address. If your project has a verified
> [sending address](https://support.estage.com/email-senders), these emails go out from that address instead — see
> [System emails](https://knowledge.estage.com/email/system-emails/), where you can also change how each one looks. For a
> mailbox that receives mail, like `support@yourdomain.com`, see
> [Email on your domain](https://support.estage.com/domains-email).

## You get told when someone joins

When a signup is **confirmed**, the project owner gets an email about it: name, email, phone, when
it happened, which community, and whether this is a brand-new ESTAGE account or an existing user
joining you.

- It's sent when the **code is confirmed**, not when the form is submitted — so you're reading
  about people who actually arrived.
- If your community **approves members manually**, the mail says the person is waiting on you — in
  the subject, in the details, and at the end — and points you at the **Members** tab where you
  approve them. If they're already in, it says that instead.
- It carries the community's logo, name, and colours too.
- Running several communities? The subject carries the **project's name** ("New signup in …"),
  so you can tell them apart in the inbox list.

## Things worth knowing

- **No support address set?** Replies still reach someone — ESTAGE falls back: your project's
  [Business Details](https://support.estage.com/project-settings-business-details) address first, then your account email.
- **No sender name?** It falls back from the community name to the registered business name, then
  the project name.
- A support field containing something that **isn't an email** (a link, a whole paragraph — it
  happens) is ignored, and the fallbacks above apply.