# Razorpay

> Connect Razorpay — generating the Key ID and secret, test and live mode, turning it on for products, and what to handle in the Razorpay Dashboard.

Source: https://support.estage.com/commerce-payments-razorpay
Part of the ESTAGE Support help center (https://support.estage.com). Full knowledge base: https://support.estage.com/llms-full.txt

---

**Razorpay** takes payments through Razorpay's checkout window on your order forms, paid meetings
and online store, into your own Razorpay account. It's the gateway to pick for prices in Indian
rupees.

| Where | What Razorpay does |
| --- | --- |
| **[Order forms](https://support.estage.com/order-forms)** | One-time products with coupons, and subscriptions with free trials. Subscriptions take no promo codes. |
| **[Paid meetings](https://support.estage.com/rooms-meeting-booking)** | The booking is paid on the page. A cancelled booking is flagged **Refund by hand**, and you refund it in Razorpay. |
| **[Online store](https://support.estage.com/store)** | The storefront checkout. |

## Before you start

- **A Razorpay account.** Razorpay issues live keys only once it has verified your website
  details.
- **Test or live.** Razorpay has a test mode with its own keys, and ESTAGE takes either kind. Test
  keys let you try a purchase without real money.
- **Business Details.** Razorpay can't be ticked on an order form until every required field in
  [Business Details](https://support.estage.com/project-settings-business-details) is saved.

## Getting your keys

1. Sign in to the Razorpay Dashboard and switch it to test mode or live mode.
2. Open **Account & Settings → API Keys** (under **Website and app settings**).
3. Select **Generate Key**.
4. Copy the **Key Id** and the **Key Secret**, or download them. The Dashboard shows only the Key
   Id afterwards; a lost secret means generating new keys.

Razorpay's guide: [Generate API keys](https://razorpay.com/docs/payments/dashboard/account-settings/api-keys/).

## Connecting Razorpay

1. In Genesis, open **Settings → Payment Processing**.
2. On the **Razorpay** card, select **Connect**.
3. Paste the Key Id into **Key ID** and the Key Secret into **Secret Key**.
4. Select **Connect My Account**.

*Razorpay connected* appears and the card shows **ACTIVE**. ESTAGE saves the keys without
checking them with Razorpay, so a typo shows up only when a buyer tries to pay — make a test
purchase right after connecting.

From your CRM it's the same: **Settings → Payments**, **Connect** on Razorpay, the same fields,
then **Connect**.

## Webhooks

There's nothing to set up: ESTAGE doesn't add a webhook to your Razorpay account. That means
changes you make in the Razorpay Dashboard — a refund, a cancelled subscription — aren't sent to
ESTAGE, and the order and the access it granted stay as they were. When you refund or cancel
there:

- if the access should end now, remove it on the buyer's
  [contact record](https://support.estage.com/crm-contacts#the-contact-record) in the CRM;
- for a store order, select **Record a refund** on the order — see
  [Refunds and cancelling](https://support.estage.com/store-orders#refunds-and-cancelling).

## Turning Razorpay on for products

1. In the CRM, open **Products** and then the product.
2. On the **Pricing** tab, add **Razorpay** under **Payment providers**.
3. Pick the price and currency, then select **Update**. For a monthly or annual product, saving
   creates its plan in your Razorpay account.
4. In the [order form](https://support.estage.com/order-forms-configuring), tick **Razorpay** in step 2.

Razorpay can charge in **AUD, BGN, CAD, CHF, CNY, CZK, DKK, EUR, GBP, HKD, HUF, INR, JPY, MXN, MYR,
NOK, NZD, PHP, PLN, RON, SEK, SGD** and **USD**. With other providers chosen too, the **Currency**
menu keeps only the currencies they all share — INR, for one, is Razorpay's alone.

## Testing and going live

1. Connect Razorpay with your test keys and turn it on for a product.
2. On your published site, buy the product in Razorpay's test checkout.
3. Check the order in the CRM under **Orders**.
4. To go live, disconnect Razorpay, connect it with your live keys, then add **Razorpay** back
   under **Payment providers** on each product and select **Update**.

## Things worth knowing

- **No promo codes on Razorpay subscriptions.** A buyer who enters one is told *"Promo codes can't
  be used for a subscription paid with Razorpay. Choose another payment method, or clear the
  code."* Coupons work on one-time products. If a subscription needs a coupon, offer another
  gateway beside Razorpay.
- **Cancelling a subscription in Razorpay isn't reported to ESTAGE.** The charges stop, but
  ESTAGE still shows the order as it was; end the buyer's access in the CRM yourself.
- **Paid bookings aren't refunded automatically.** Cancelling one flags it **Refund by hand** in
  [Bookings](https://support.estage.com/crm-bookings#acting-on-a-booking); refund it in Razorpay.

Related: [Payment Processing](https://support.estage.com/commerce-payments) · [Products, coupons & tags](https://support.estage.com/commerce-catalog)